We've compiled helpful information on owning, leasing and servicing your Mazda, along with answers to frequently asked questions, to help you quickly find the information you need.
Should you require additional assistance, Mazda Customer Experience Representatives are available to help.
SERVICE & PARTS
Contact your Mazda Dealer's Service Department for servicing advice, pricing and scheduling an appointment.
LOCATE CLOSEST DEALER
Find your closest authorized Mazda Dealer for purchase, lease or parts and service assistance.
Genuine Mazda Accessories let you personalize your Mazda while also delivering superb design and quality.
FREQUENTLY ASKED QUESTIONS (FAQ)
For your convenience, answers to most questions can be found in our FAQ database.
MOST FREQUENTLY ASKED QUESTIONS
What do I do if I am experiencing concerns with my Mazda vehicle?
Should you experience concerns with your Mazda vehicle, we recommend contacting your local Mazda Dealer for an appointment for a diagnosis by an authorized Mazda technician. Mazda relies on our Mazda dealerships to diagnose and repair concerns that may arise with Mazda vehicles. Additionally, you may contact Mazda Customer Experience at (800) 222-5500 with your questions, comments or feedback. Locate Dealer
What is a recall or Special Service Program (SSP)? How do I determine if my vehicle is affected by a recall or SSP?
There are two forms of motor vehicle recalls or Non-Warranty Special Service Programs (SSPs): (1) emissions recalls, and (2) safety recalls. Automobile manufacturers and/or the U.S. Environmental Protection Agency (EPA) can initiate an emissions recall when a substantial number of a category of vehicles fails to meet the federal emissions standard. A safety recall involving a motor vehicle or an item of motor vehicle equipment can either be independently conducted by a manufacturer or ordered by the National Highway Traffic Safety Administration (NHTSA), in order to repair a safety-related defect or noncompliance with a federal motor vehicle safety standard. Mazda works continuously with both government agencies on recalls for Mazda vehicles.
Non-Warranty Extension Special Service Programs (SSPs) are voluntary campaigns to improve customer satisfaction. Customers are contacted by mail, and customer participation is voluntary. Special Service Programs that have a Warranty Extension attached are not mandated recalls.
To find out if your vehicle has been recalled or has an SSP where we have notified NHTSA, please click here to use our online tool.
Note: If you are logged into MyMazda and usually go to the Recall section, the link above will take you to the Mazda online tool.
Can Mazda’s Customer Experience Center diagnose my technical concern over the telephone or via email or online chat?
Please contact your local authorized Mazda Dealer for assistance with diagnosing your vehicle's concern or technical questions. Mazda’s Customer Experience Center can assist with non-technical questions. Mazda recommends you schedule an appointment with your local authorized dealer to receive the most convenient service possible. Locate Dealer
What components are covered under the specific warranties for my vehicle (Adjustment, New-Vehicle Limited, Limited Powertrain, Safety, Perforation, Certified Pre-Owned (CPO), Emissions)?
For information on vehicle warranty and covered parts, please refer to your warranty booklet, included with your owner's manual, or visit the Warranty section of our Web site.
For the coverage of a specific component of your vehicle, please contact your local authorized Mazda Dealer. Locate Dealer
For specific information regarding covered components of your CPO Warranty, please click here, or contact the dealer that certified your CPO vehicle.
What is the warranty on my tires?
Mazda does not provide a warranty on tires. For any questions regarding your tire warranty, please contact the specific manufacturer.
Bridgestone/Firestone: (800) 367-3872 bridgestonetire.com
Continental: (800) 461-1776 continentaltire.com
Goodyear/Dunlop: (800) 321-2136 goodyear-dunlop.com
Kumho: (800) 445-8646 kumhotireusa.com
Michelin: (800) 847-3435 michelinman.com
Pirelli: (800) 747-3554 pirelli.com
Toyo Tire (West Coast): (800) 442-8696 toyotires.com
Toyo Tire (East Coast): (888) 444-8696 toyotires.com
Uniroyal Goodrich: (800) 521-9796 uniroyaltires.com
Yokohama: (800) 722-9888 yokohamatire.com
Where can I purchase an updated navigation map SD Card or DVD for my Mazda vehicle?
Map updates can be obtained from the map provider for your vehicle. Please see the information below to identify your vehicle’s map provider.
You may also contact your local authorized Mazda Dealer for assistance with purchasing an updated map. Locate Dealer
How do I obtain a new key for my vehicle?
New Mazda vehicle keys may be obtained directly from your local authorized Mazda Dealer. In order to provide replacement keys, ownership information will need to be verified in person. Contact your dealer for specifics regarding owner verification. Please note: For security reasons, the Mazda Customer Experience Center cannot provide key codes by telephone, email or online chat. Locate Dealer
I have a technical question about my Mazda. Can someone assist me over the phone or via email or online chat?
Your local authorized Mazda Dealer can assist with technical matters related to your Mazda vehicle. Mazda recommends you schedule an appointment with your dealer to receive the most convenient service possible. Locate Dealer
How do I obtain an owner’s manual?
An online version of the owner’s manual is available for certain vehicles. Please click on the following link to find the appropriate manual for your vehicle: Manuals & References
In addition, any authorized Mazda Dealer can order a replacement booklet. Locate Dealer
What is the 2004–2008 RX-8 Rotary Engine Core Limited Warranty Extension Program SSP77? Does my 2009-2011 RX-8 have the same Rotary Engine Core Limited Warranty?
There is a Special Service Program that covers internal rotary engine core components. The coverage is available once the vehicle has been diagnosed by an authorized Mazda dealership. This warranty does not cover items outside the engine, such as coils, cooler lines, or emissions components.
The 8-year/100,000 mile Rotary Engine Core Limited Warranty for 2009-2011 Mazda RX-8 vehicles covers the same components as SSP77 and is a factory warranty that came with the vehicle when new.
For more information, download the original owner notification regarding this concern. To determine if your vehicle is specifically affected by this Special Service Program, please contact your local Mazda Dealer for assistance with a diagnosis. Locate Dealer
I purchased a vehicle service contract. Is it backed by Mazda?
Mazda offers a vehicle service contract program called Mazda Extended Confidence. Please visit your local Mazda Dealer to inquire about purchasing this extended warranty. Learn more about Mazda Extended Confidence.
Prior to June 2012, Mazda offered the Mazda Extended Protection Plan, which was owned and managed by a third party, APCO Corporation. If you have questions regarding this plan and your coverage, please contact APCO directly at (877) 238-8172.
If you do not have one of the plans above, then your vehicle service contract was administrated through an entity not affiliated with Mazda. As individually owned and operated businesses, some Mazda Dealers may offer additional vehicle service contracts administrated through third-party companies. Limitations may apply, including servicing your vehicle at their dealership. Any questions in relation to these offers should be raised directly with the selling dealer. Locate Dealer
Who do I contact regarding questions about my sales transaction or contract?
Whether a vehicle is sold new, used or as Certified Pre-Owned (CPO), a sales contract is a legally binding contract /document between a customer and an authorized Mazda dealership. Please direct any contractual questions or disputes to the selling dealership. You may request to speak with the dealership's sales manager for additional assistance. Locate Dealer
Are rental vehicles provided for warranty-related repairs?
Rental vehicles can be provided for warranty-related repairs with repair times longer than four hours. Rental vehicles are only provided after a diagnosis has been made regarding the vehicle's concern. Additionally, some dealers offer loaner or courtesy vehicles during vehicle service appointments. Please contact your local dealer for more specific information. Locate Dealer
If there will be an extended delay in repairing your vehicle under Mazda’s New-Vehicle Limited or Powertrain warranties, and the dealer has advised that no alternate transportation is available, please contact the Mazda Customer Experience Center.
CUSTOMER EXPERIENCE CENTER
Most answers can be found in our FAQ section, however should you require additional assistance, you can contact your local Mazda Dealer or call our Customer Experience Center at (800) 222-5500. Representatives are available Monday through Friday, 5:00 a.m. to 6:00 p.m. Pacific Time, and Saturdays 7:00 a.m. to 3:00 p.m. Pacific Time.
The Mazda Customer Experience Center can also be reached by chat, mail and email.
For non-technical inquiries, please contact us on Mazda Chat. If Chat is not available, please call us at (800) 222-5500.
- Mazda North American Operations
- Attn: Customer Experience Center
- PO Box 19734
- Irvine, CA 92623-9734
24/7 EMERGENCY ROADSIDE ASSISTANCE
Available 24 hours a day, 7 days a week anywhere in the United States and Canada.
Call (800) 866-1998
FINANCING YOUR MAZDA
Mazda has partnered with Chase Auto Finance to provide you with a variety of auto financing options. For information on financing your Mazda vehicle, please check out the latest special financing offers and contact your local Mazda Dealer for complete details.
We’ve compiled some basics on buying or leasing with Mazda Capital Services. This guide takes you through common financing terms, setting a budget and the advantages of leasing or purchasing your Mazda.
For existing customers of Mazda Capital Services, provided by Chase Auto Finance, please call:
- (866) 984-7718 (Loan Customers)
- (866) 984-7716 (Lease Customers)
- Monday-Friday, 8:00 a.m.-9:00 p.m. Eastern Time
- Saturday, 9:00 a.m.-5:30 p.m. Eastern Time
- Or, visit their Web site at:
For existing Mazda American Credit customers, please call:
- (800) 945-6000
- Monday-Friday, 7:00 a.m.-8:00 p.m. Central Time
- Saturday, 7:00 a.m.-5:00 p.m. Central Time
- Or, visit their Web site at:
RECALLS AND SPECIAL SERVICE PROGRAMS
Information regarding a pending or resolved Mazda recall or Special Service Program can be found at MyMazda.com. There, you can search by VIN to determine if your vehicle is affected by a recall or SSP.
VEHICLE IMPORT AND EXPORT
Mazda USA only handles vehicles imported or exported between the USA and Canada that were originally distributed and sold in the USA. For vehicles originally distributed and sold in Canada, click here.